Privacy Policy

Privacy Policy

for VIRALZ LTD

As a forward-thinking AI-Led marketing agency that leverages advanced AI tools to deliver unparalleled services, Viralz is committed to the highest standards of data privacy and security. This Privacy Policy outlines the types of data we collect, the methods of collection, and the principles guiding our use of your personal information.

What Data Do We Collect?

Viralz collects data to efficiently process orders and tailor our services to meet your needs. The types of personal information we typically collect include:

  • Billing Address: To facilitate billing and payment processing.
  • Names: To personalize our communication and services.
  • Email Addresses: To send order confirmations, updates, and relevant marketing information.
  • Phone Numbers: To provide support and communicate important service updates.
  • Social Media Account Details: To deliver our services effectively when managing your social media campaigns.

How Do We Collect Your Data?

Directly From You: Most of the data we collect is provided directly by you when you:

  • Sign up for our services or newsletters.
  • Place an order for our products or services.
  • Interact with our customer support team.

Through Technology: We also collect data automatically through the use of cookies and similar technologies, which help us understand how you use our website and services, allowing us to improve your user experience.

How Do We Use Your Data?

Viralz uses your data to:

  • Process orders and deliver the services you have requested.
  • Improve our website and the range of services offered.
  • Communicate with you, including responding to your inquiries and sending you important service updates.
  • Conduct market research to better understand how to enhance your experience with us.

Data Protection and Security

Encryption & Security: We employ advanced encryption and security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Sharing: Viralz does not share your personal data with any third party.

Payment Security: Our use of Stripe for payment processing ensures that your payment information is securely handled. Viralz does not have access to your payment details, which are encrypted and processed through Stripe’s secure payment gateway.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate information we have about you.
  • Request the deletion of your personal data from our records.
  • Withdraw consent for the use of your data where consent is the basis of processing.

To exercise any of these rights, please contact us at [contact information].

Changes to Our Privacy Policy

Viralz reserves the right to modify this privacy policy at any time. Any changes will be promptly reflected on this page. We encourage you to review our privacy policy regularly to stay informed about how we are protecting the personal information we collect.

Contact Us

For any questions or concerns regarding our privacy policy or the handling of your personal data, please contact us at hello@viralz.io

By using Viralz’s services, you acknowledge that you have read and understand this Privacy Policy.

Confidentiality and Data Security

Confidentiality and Protection of Personal Information

We are committed to safeguarding the privacy of our customers. The personal information you provide, including your billing address, name, phone number, and email, is encrypted and treated with the utmost care and respect. We assure you that this information is not shared with any third parties and is used exclusively for the purpose of processing your transactions with us.

Use of Personal Data

The collection of your personal data is strictly limited to what is necessary for transaction processing and customer service. We do not use your personal information for any purposes other than those required to fulfill our service commitments to you.

Payment Information Security

For payment transactions, we utilize Stripe, a leading global payment processor known for its robust 3D Secure payment security features. This means that all payment information is processed securely and directly through Stripe’s Payment Gateway. Viralz does not have access to, nor does it store, any payment information provided by you. Your payment details are encrypted and securely handled by Stripe, ensuring the highest level of security and confidentiality.

By entrusting us with your personal information, you can be confident that it is protected with state-of-the-art encryption technology and handled with the highest standards of privacy and security. Our commitment to your privacy is paramount, and we continually work to ensure that our practices uphold this principle.

Making a complaint

If you are not satisfied with the response, please contact us at hello@viralz.io with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.